Privacy Policy

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, place an order, contact us, or interact with our services. This may include your name, email address, phone number, payment information, wedding details, and media files you share with us.

We also automatically collect certain information when you visit our website, including your IP address, browser type, device information, and usage data through cookies and similar technologies.

2. How We Use Your Information

• To process and fulfill your orders for wedding videos, invitation cards, and related services
• To communicate with you about your orders, including status updates via email and WhatsApp
• To personalize and improve our services
• To send promotional communications (with your consent)
• To process payments securely
• To comply with legal obligations

3. Data Protection

We implement industry-standard security measures including SSL encryption, secure payment processing, and regular security audits to protect your personal information. Your wedding media files are stored securely and are only accessible to authorized team members working on your project.

4. Cookies

We use cookies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookie preferences through your browser settings. Essential cookies are required for the website to function properly.

5. Third-Party Services

We may share limited information with trusted third-party service providers who assist us in operating our business, such as payment processors, email services, and cloud storage providers. These partners are contractually bound to protect your information.

6. Your Rights

You have the right to access, correct, or delete your personal information at any time. You may also request a copy of the data we hold about you. To exercise these rights, please contact us at hello@eternalfilms.com.